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Natural Essence Soap Company



Read Frequently Asked Questions

For more information, contact us by calling our number, leaving an inquiry, or sending an email. We’ll reply to you as soon as possible!

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Frequently Asked Questions

Choose Natural Essence Soap Company in Arden, North Carolina for our all-natural skincare and body products. Read our frequently asked questions here:

Q. What makes your soaps so good? 

A. Our soaps have natural ingredients such as coconut oil, corn oil, soybean oil, organic shea butter, olive pomace oil, sunflower oil and essential oil for scent. Soaps on store shelves have synthetic ingredients which can lead to eczema and skin rashes.

Q. Do you use animal products in your soap?

A. Yes, we only use goat milk in our goat milk soap.

Q. I have sensitive skin and can't use most soaps. Will I be able to use your soaps? 

A. Yes, most likely you will be able to use our soaps because they are incredibly mild and gentle. Most commercial soaps are detergent based, using a lot of synthetic ingredients and that's what causes skin reactions.

Note: If you are allergic to scents, we have unscented soaps as well.

Q. What's the best way for someone who as sensitive skin to try your products?

A. If you have experience problems with other soaps, we recommend that you start with our unscented soap and test yourself. Select the moisture level you need and do a test.

Q. What's the size of your soap?

A. We cut all of our soap loaves and each bar weighs 4 oz. Our guest soaps weigh 1 oz.

Q. How long does a bar of Natural Essence soap typically last?

A. Most of our customers say a bar of soap last 3-4 weeks. This is based on normal usage.

Q. Can I order by phone?

A. Yes, absolutely. Just call 828-620-2652. You can also order from our website online store.

Q. Do you take PayPal?

A. Yes, we do accept PayPal. The option to pay using PayPal will appear during the checkout process.

Q. How is my order shipped?

A. We generally ship via US Postal Service Ground (Shipping in 2-8 Business Days).

Q. When will my order be shipped? 

A. We normally ship individual customer orders within in 4 business days, and once shipped via USPS, shipment takes another 2-3 days. So, expect to have your order in one week's time.

Q. Will you ship internationally? 

A. Currently, we only ship domestically.

Q. What is your return policy?

A. Yes, there is a return policy. Check our website for the return policy details.

Q. Do you do guest favors for Weddings, Baby Showers and Bridal Showers?

A. Yes, we provide guest favors weddings and other special occasions. Contact us for more details. Also, please include your contact information with a working phone number and your email address.

Q. Do you create custom gift baskets?

A. Yes, we do. Give us themes, colors, and any special items you may want to add and we will do the rest.

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